At Alexander Hutton, we are committed to delivering our meticulously crafted suitcases to you with care and efficiency. Below is an outline of our shipping process:

1. Dispatch Time

• All orders are processed and dispatched within 4 working days of purchase.
• Once your order has been dispatched, you will receive a confirmation email with tracking details to monitor your shipment's progress.

2. Delivery Timeframe

Due to unexpected demand during our launch, deliveries take around 12-25 working days. We apologise for the inconvenience.

• Our estimated delivery period is between 12-25 working days. (5 Weeks in Total)
• Please note that delivery times may vary slightly depending on your location and local customs processing.

3. Current Delivery Delays

• Due to a shortage of supplies and increased demand, some deliveries may take slightly longer than anticipated. We are working closely with our logistics partners to minimize any delays and ensure your order arrives as quickly as possible.

4. Additional Notes

• If your order does not arrive within the expected timeframe, please contact our customer support team, and we will assist you promptly.
• We appreciate your patience and understanding during these unprecedented times as we continue to uphold the quality and craftsmanship you expect from Alexander Hutton.

Thank you for choosing Alexander Hutton. We are honored to be a part of your journey.